PUPDROBE - TERMS AND CONDITIONS
Last updated February 2024.
These are the terms and conditions of Pupdrobe Ltd, a company registered in England and Wales under company number 13013343 whose registered office is at 2 Water Street Stamford Lincs PE9 2NJ (“we” or “us”).
We operate the website, pupdrobe.com (“website”). These terms set out the terms and conditions on which:
· you use our website
· we provide our products or services to you
(together “services”).
Please read these terms and conditions carefully before using our services, as you will be bound by these terms.
If you don't accept them, please don't use our services. We may update these terms from time to time, so please check back regularly as any updates will apply to your use of the services. If you use our services after we have published any changes you will be bound by those changes.
ONLINE SHOP
Descriptions and instructions
We make all reasonable efforts to ensure that all descriptions and graphical representations (including photos) correspond to the actual products. These are for illustrative purposes only and there may be slight variations in colour between the products and as they appear on your device.
You must read and follow all instructions we provide on the products you are purchasing from us. We cannot accept any liability for loss or damage caused due to your failure to follow our instructions, such as the installation instructions of the wardrobes.
Placing orders
Orders you place online are your offer to purchase products and may be accepted by us subject to availability. Once you confirm your order, you will receive email confirmation setting out the products you have purchased and the estimated delivery date. If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.
Prices
We do try to ensure that all prices on our website are accurate, but sometimes errors may occur. If, after you have placed an order, we discover an error in our pricing for those products, we will advise you as soon as possible. You can then choose to reconfirm your order at the new price or cancel the order for a full refund.
All payments are to be made in pound sterling and prices are inclusive of the applicable sales tax. Prices exclude delivery charges, unless expressly stated otherwise. We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown. As part of our commitment to low prices we check prices daily to ensure our simply value for money offer.
Orders from outside Great Britain may be subject to import duties and taxes depending on your location. You may need to complete a customs declaration form and/or provide identification when receiving an imported delivery. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.
Payment
Payments are taken via our website by a third-party payment provider, currently Stripe.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your order and contact you as needed. We will not be responsible for undelivered products should the information you provide be incorrect.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third-party databases.
Alternatively, you can spread the payment using Clearpay, which offers an interest-free payment option for your purchases. After adding the products to your cart, select Clearpay at the checkout. Please then log into or create a Clearpay account and your purchase will then be split into four payments, payable every two weeks.
It is essential that you read Clearpay’s terms and conditions and privacy policy before making payment to ensure that this is the right payment method for you.
Delivery
We try to deliver your products as quickly as possible to your nominated address, but we’re not liable for any delays caused by the delivery provider or anything outside of our control.
You will become the owner of the products you have ordered when they have been delivered to you, prior to which ownership of the goods remains with us. Once products have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
Returns and refund policy
We hope you’re happy with your products, but if you decide it isn’t right for you, you can return or exchange unwanted items within [14] days of purchase. You will need to provide proof of purchase, the products must be unused and in their original condition (including all packaging and tags intact). Without proof of purchase, we are unable to provide a refund or exchange. This does not affect your statutory consumer rights.
Please contact us at pawgeouspups@pupdrobe.com to arrange a return.
For purchases made via Clearpay, you can return them for a refund to the same Clearpay account. We are unable to issue refunds in store for orders placed online with Clearpay to alternative payment methods. All refunds and exchanges are subject to our refund and exchange policy having been met.
PRE-LOVED
We’re very much committed to sustainability at Pupdrobe. We recognise that it is not possible to recycle dog accessories.
For that reason, we sell pre-loved products on our website for discounted prices. They are all second hand and so it is most likely that they have been used (or worn) at least once, probably more. As such, they may not be in perfect condition, and we aim to fully outline the condition in the description. For pre-loved leads and harnesses [any other products?], we undertake rigorous safety testing to ensure that the pre-loved products are safe, of satisfactory quality, as described and fit for purpose and resale. You do, however, purchase these at your own risk and we are not liable for any injury or damage to person or property, or any losses you or any third party suffers, arising directly or indirectly from your use of the pre-loved product.
If the goods are not as described on the website or have a fault not described, please contact us immediately on receipt of the pre-loved products and send them back to us at your own cost and risk within 7 days of receiving them. We will refund you the total paid, plus the reasonable cost of return postage within 30 days of return, as long as the pre-loved products are returned in the same condition as they were delivered to you.
Delivery
We will give an indication of dispatch and delivery dates in your email confirmation. We will inform you via email when your next delivery is due based on your monthly subscription.
Although we give delivery windows, these are just an indication, and not a guarantee of delivery as this will depend on the delivery provider.
AFFILIATE PROGRAMME
We love partnering with affiliates to grow our business and theirs.
You can apply to join our affiliate programme by contacting us at pawgeouspups@pupdrobe.com. As an affiliate partner, your incentives could include:
· Free products
· Discounted products
· % commission on the sale price less discount
· Credit to purchase products from Pupdrobe
· There are no monthly targets to achieve, you can simply join the programme and start earning your rewards.
WEBSITE TERMS OF USE
Use of the website
You have permission for temporary use of the website, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.
You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).
If you allow anyone else to use the website, you must make sure that they read these terms first, and that they follow them. If you download the website onto someone else’s device, it is your responsibility to ensure you have that person’s permission. Only use the website as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.
We frequently update the website and make changes to it, but we don't have to do this, and material on the website may be out-of-date. No material on the website is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the website by anyone.
Where we roll out updates for the website, these will be to improve functionality and performance of the website, address security issues or reflect changes to the operating system. If you do not update the website when requested, it may no longer run as expected.
If you have any issues using the website, please contact us at pawgeouspups@pupdrobe.com.
Acceptable use of the website
When using the website, you must not:
use the website in an unlawful manner or act fraudulently or maliciously (including inserting malicious code into the website);
infringe our intellectual property rights or that of a third party;
transmit anything which is defamatory, offensive or otherwise objective;
use the website in a way that could damage, disable, overburden, impair or compromise our systems; or
collect or harvest information from the website to attempt to decipher any transmissions to or from our servers.
Intellectual property rights
We are the owner or licensee of all intellectual property rights in the website and material posted onto it (the “content”). The content is protected by copyright. You’re allowed to download one copy of the content onto your personal device, for personal purposes only.
You agree that you will:
not rent, lease, sub-license, loan or otherwise make the content available to any person without our prior consent;
not copy the content, except as part of the normal use of the content;
not translate, merge, adapt, vary, alter or modify the content, nor allow the content to be incorporated into other programmes;
not disassemble, decompile, reverse engineer or create derivative works from the content; and
comply with all applicable law when using the content.
If you breach these terms, you may lose your right to use our content, and must destroy or return any copies you have made.
Our legal responsibility to you
We don’t guarantee the accuracy of material on the website. As far as legally possible, we exclude legal responsibility for the following:
Any loss to you arising from use of the website
Any indirect, special or consequential loss.
We don’t make any warranties or guarantees about the services you may experience through your use of the website. We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.
We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.
We can’t be held liable for any action you do or do not take following your participation in our services as you are solely responsible for the decisions you make.
Our total liability to you under these terms is limited to twice the fees you have paid for our services.
Uploading to the website
If you upload material to the website and we don’t deem your usage to be acceptable, we can remove the content and end your use of the website. Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.
We won't be legally responsible to anybody for the accuracy of material that you upload to the website, and we can remove it at any time.
Computer offences
If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the website will end straightaway. We will report you to the relevant authorities and give them your identity. Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.
You must not try to get access to the website or server or any connected database or make any 'attack' on the website. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via the website.
Links from the website
Links from the website to other websites are for information only. We don't control them and we don't accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.
GENERAL
Customer feedback
With your prior permission, you agree that we have the right to use your feedback whether in the form of emails, surveys, comments, discussions in product related forums, calls, video calls, or otherwise, for the purposes of marketing or promoting Pupdrobe.
Liability
We’re not liable or responsible to you under these terms for:
Any indirect, special, or consequential loss arising out of these terms
Where we are delayed or prevented from providing the services because an event of Force Majeure arises. Force Majeure refers to any event that is beyond the reasonable control of the parties and includes, but is not limited to: power failure, internet service provider failure, industrial action, civil unrest, theft, fire, flood, storms, earthquakes, acts of terrorism, acts of war, epidemic, pandemic, governmental action, rule or regulation, or any other event that is beyond the control of the party in question.
Nothing in this section limits or excludes our liability for death or personal injury caused by negligence.
Our liability under these terms is limited to the total price paid for our products or services.
Variation
We change these terms from time to time and you must check them for changes because they are binding on you.
Notices
Any notice given by a party under these terms shall be in writing and sent to the relevant party at its last notified contact email address (which, for us, is pawgeouspups@pupdrobe.com). Notices are deemed received at the time of transmission. This condition does not apply to the service of legal proceedings.
Entire agreement
These terms represents the entire understanding and agreement between the parties with respect to the subject matter of these terms, and supersedes all other negotiations, understandings, and representations, if any, made by and between the parties. No representation, inducement, promise or agreement, oral or otherwise, if any, not embodies in this agreement or any other agreement related to these terms and expressly references herein is of any force and effect.
Severability
If any provision or part-provision of these terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms.
Applicable law
If there is a dispute arising out of these terms, the English courts will deal with it. English law applies to these terms and conditions.
Contact us
Please email us at pawgeouspups@pupdrobe.com to contact us about any issues regarding the website, the products or our services.